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General Terms and Conditions
For the provision of outpatient dental care and dental services
I. General Rules and Data
In the absence of a separate written agreement, these General Terms and Conditions (GTC) shall apply to all healthcare services provided by DENTOP CENTER Ltd. (registered office: 1114 Budapest, Bartók Béla út 57. 1st floor, no. 5., hereinafter: Service Provider), as well as to all contracts concluded by the Service Provider.
The Service Provider’s website address
The Service Provider operates a website, available at the domain www.dentop.hu. The website provides detailed information about service prices and promotions and contains the Service Provider’s current General Terms and Conditions (https://dentop.hu/altalanos-szerzodesi-feltetelek/), as well as the Short Privacy Notice, the Data Protection and Data Security Policy, the Cookie Policy (https://dentop.hu/adatvedelmi-tajekoztato/), and the Legal Notice (https://dentop.hu/jogi-nyilatkozat/).
II. Definitions
1. Service Provider: DENTOP CENTER Ltd. (registered office: 1114 Budapest, Bartók Béla St. 57. 1st floor, no. 5., Tax number: 25422737-2-43)
The Service Provider possesses the professional, regulatory, and operational licenses and requirements necessary for the provision of services, as well as a medical liability insurance policy related to its activities, which also extends to those acting within its scope of responsibility.
2. Client (or Patient): the patient named in the individual service agreement, or, in the absence of an individual written service agreement, the person actually receiving the service.
3. Individual Service Agreement (or “Treatment Plan”): Any legal declaration issued at the Service Provider’s clinic that is required for the provision of services, which is signed by the Client/Patient and/or their legal representative on the Service Provider’s forms, or personally handed over to the Service Provider at any time during the course of treatments. This includes, but is not limited to, the Treatment Plan, Dental Anamnesis Sheet, Surgical Consent Form, Pre-Surgery Information Sheet, Post-Surgery Information Sheet, Data Protection Statement, as well as any other existing or future forms, medical or patient information documents, or other declarations, regardless of their title. The Service Provider expressly reserves the right to continuously amend its medical and treatment documentation.
4. Anamnesis Sheet: a document signed by the Patient prior to the start of treatments, containing the Patient’s personal data as well as their consents related to data processing.
III. Terms and Content of the Contractual Relationship Between the Parties
1. The Parties define the order and content of the dental outpatient care service(s) chosen by the Client, as well as the necessary materials, in accordance with the terms of these GTC and the content specified in the Treatment Plan, which forms an integral annex to the GTC.
Unless otherwise specified in the Treatment Plan, the individual service agreement is concluded by the Parties for an indefinite period, during which the ordering and performance of specific treatments, materials, and intermediary services shall take place under the terms of this agreement and in accordance with the conditions set out in the updated individual service agreement.
Methods of Concluding the Treatment Plan
The Service Agreement may be concluded in writing or by implied conduct (in particular, through the Patient’s use of the service).
The service agreement between the Service Provider and the Client shall be deemed concluded, under the terms of the GTC, through the use of the service (implied conduct), even if the Treatment Plan — and thus the agreement itself — is not signed for any reason.
By entering into a legal relationship with the Service Provider, the Patient acknowledges that, in addition to the Treatment Plan, the provisions of these GTC also form part of the Treatment Plan, and that they are obliged to pay the fees specified therein for the use of the Service.
The modification of services or any other amendment to the Treatment Plan shall not be considered the conclusion of a new Treatment Plan.
Limitations on Concluding the Individual Service Agreement (Treatment Plan)
The Service Provider is entitled to refuse the conclusion of the Treatment Plan and/or the provision of the service without justification.
If the Patient is a minor, legally incapacitated, or has limited legal capacity, the approval of their legal representative is also required for the conclusion of the Treatment Plan.
During the existence of the Patient relationship and after the termination of the Treatment Plan, the Service Provider will only conclude a new Treatment Plan with the Patient if the Patient has no outstanding, non-expired debt arising from the use of services, or if the previous Treatment Plan did not terminate due to the Service Provider’s termination based on the Patient’s breach. If, despite the above, a new agreement is concluded with a Patient who has outstanding debt due to error, misrepresentation, or administrative mistake, the new Treatment Plan shall terminate with immediate effect upon detection of such error, misrepresentation, or administrative mistake by the Service Provider, and the Patient shall be obliged to immediately settle all debts and fees for services used with the Service Provider.
2. The Treatment Plan is based on the Service Provider’s recommendation, which the Client accepts without a separate explicit declaration by allowing the treatment to begin as proposed by the Service Provider. The Service Provider is entitled to deviate from the Treatment Plan independently (e.g., in case of hidden issues discovered during dental status recording or unforeseen factors). However, in cases of significant professional deviations, the Service Provider must consult with the Client beforehand whenever possible. Any change to the Treatment Plan may result in a modification of the calculated quotation, about which the Service Provider shall provide verbal information before or during the treatment. The Client accepts the modified quotation compared to the original plan by implied conduct through the continued use of the treatment.
3. The Service Provider performs the service(s) undertaken in the Treatment Plan in compliance with the applicable legal and professional regulations, with the involvement of qualified dentists, specialists, dental assistants, and other subcontractors. The Service Provider ensures full administrative and patient coordination required for the high-level execution of the service, as well as the necessary dental technical collaborations and materials, at the times and frequency agreed upon between the treating (collaborating) dentist and the Client. The personally involved (subcontracted) doctors can be viewed at the following link: https://dentop.hu/csapatunk.
By signing the Service Agreement (Treatment Plan) or any of the declarations forming part of it, the contracting parties expressly agree that, for the fulfillment of the ordered service(s)—particularly dental care, dental technical work, other specialized and general dental or specialist interventions, medical treatments, orthodontics—the Service Provider may engage subcontractors (collaborators). The Service Provider is liable for their activities as if it had performed the work itself. (The current collaborating doctors can be viewed at the following link: https://dentop.hu/csapatunk.) The Service Provider is entitled, at its sole discretion, to agree with collaborators on the terms of their services and is under no obligation to provide any information about this to the Patient.
4. Patient Data Required for Concluding the Treatment Plan
The Patient data required for concluding the Treatment Plan are included in the Anamnesis Sheet, including the Patient’s medical data.
The Service Provider requests the above data from the Patient to the necessary extent, while reserving the right, at its discretion, to waive the provision of certain data and, if necessary, to request additional data from the Patient beyond those listed above.
The Service Provider is entitled to rely on the data provided by the Patient and to provide its services accordingly. If any data supplied by the Patient proves to be false, inaccurate, misleading, or incorrect in any way, the resulting damage shall be borne by the Patient, including any damage suffered by the Service Provider. In this regard, the Service Provider shall not be subject to any liability, compensation, or other payment obligation toward the Patient.
The Patient is obliged to immediately notify the Service Provider in writing or by email of any changes to their data. In the event of the Patient’s omission, the Service Provider shall fulfill its obligations under the Patient relationship based on the data stored about the Patient. Any damage resulting from failure to provide such notification shall be borne by the Patient. The Service Provider will update the Patient’s data in its system based on the Patient’s notification.
Rights of the Service Provider:
• The Service Provider is entitled to amend the Treatment Plan, Individual Service Agreement, or quotation if the Client provides incomplete or delayed data, or if modification is medically justified. The Service Provider is obliged to inform the Client of such modification.
• The Service Provider has the right to refuse treatment in cases of the Client’s insufficient cooperation, changed medical or mental condition, or failure to fulfill payment obligations. In such cases, the Client may not assert any claims for damages against the Service Provider.
IV. Warranty, Liability
General conditions regarding warranty and liability
The Service Provider provides a warranty to the Patient exclusively for dental treatments performed by its dentists and specialists at the DENTOP™ Dental Clinic and for the dental prostheses delivered by them, under the following terms and limitations.
The Patient expressly accepts and acknowledges the liability limitations.
The Service Provider’s liability for defective performance extends to errors resulting from non-compliance with professional standards.
The Service Provider is liable only for damages, under the applicable liability insurance, that are caused intentionally or through gross negligence by the Service Provider or its staff, and that are expressly and directly related to the provision of dental services.
The outcome of dental treatments is also influenced by the Patient’s general health condition and oral hygiene habits, which are not covered by the warranty.
The warranty covers the repair or, if necessary, the remanufacture of the delivered dental prosthesis or dental work. The warranty does not cover travel, accommodation, stay, or other incidental costs (e.g., loss of work), nor the reimbursement of costs for other specialist care, or the loss of the dental prosthesis.
The Service Provider assumes no responsibility for the success of root canal treatments or for cases where root canal treatment unexpectedly becomes necessary during the course of treatment.
The Service Provider assumes no responsibility for root canal treatments that may become necessary during or after the preparation of bridges and crowns. (In some cases, the treated tooth may suffer trauma during the preparation for bridges and crowns, which may result in the need for root canal treatment.)
The Service Provider does not accept warranty claims for temporary bridges, temporary crowns, or temporary dentures.
The Patient acknowledges that, depending on the body’s biological response (as well as unforeseeable risks), the expected outcome and final healing time may differ from the average, and the Patient may not make any claim for damages due to such deviations.
Beyond the well-known risks of surgical or other interventions, specific complications causing complaints may also arise as a result of the procedure requested by the Patient, for which the Service Provider bears no liability.
Furthermore, given that the assessment of the outcome of dental treatments may vary greatly from person to person, the Service Provider assumes no financial or any other liability in the event of aesthetic complaints.
The Service Provider also assumes no financial or any other liability for subsequent complaints regarding the aesthetics of dental prostheses once they have been delivered and accepted.
The Service Provider expressly excludes liability for complaints arising solely from aesthetic reasons (including but not limited to the subjectivity of orthodontic, periodontological, and dentoalveolar surgical results), provided that the outcome of the orthodontic treatment or dentoalveolar surgery is professionally (medically, anatomically) consistent with the planned result, even if the Patient is unable to accept it for aesthetic reasons only.
The Service Provider assumes no liability for costs or damages incurred by the Patient due to the temporary inability of the Service Provider to deliver its services in the event of force majeure. For the purposes of these GTC, force majeure includes war, natural disasters, and any illness, death, strike, or temporary absence of the treating physician or the Service Provider’s collaborator related to the given service, as well as interruptions in public utilities affecting the clinic.
Warranty interventions are carried out exclusively at the DENTOP™ clinic. During the warranty and guarantee period, the place of repair or replacement shall be the Service Provider’s current clinic.
DENTOP™ Dental Clinic does not reimburse the cost of warranty interventions performed at another dental clinic.
You have the following options for submitting a warranty claim:
- In person at 1114 Budapest, Bartók Béla út 57. 1/5.
- Via customer service by phone at +36 1 612 70 88 or +36 70 408 7088
- By email at recepcio@dentop.hu
Warranty Period
The Service Provider provides the following maximum warranty periods for specific services:
a) For aesthetic fillings: 1-year warranty
b) For inlays and onlays: 2-year warranty
c) For fixed dental prostheses (crowns, bridges): 3-year warranty
d) For removable dental prostheses, dentures: 1-year warranty
e) For porcelain veneers: 1-year warranty
f) For Straumann implant material: lifetime warranty
In addition to the above, the Service Provider provides a warranty in the mandatory cases and for the mandatory periods prescribed by law.
Conditions and Exclusions of Warranty Validity
The warranty provided by the Service Provider is valid only if the following conditions are fully met:
a) the Patient properly cares for their teeth and continuously follows the oral hygiene instructions provided by their treating dentist
b) the Patient attends the check-ups prescribed by their treating dentist (every 6 months or annually) at the Service Provider’s dental clinic
c) the Patient undergoes the recommended maintenance treatments (e.g., tartar removal, denture relining) prescribed by their treating dentist within no more than 30 days
d) the Patient keeps the dental prosthesis clean in the prescribed manner
e) the Patient uses the dental prosthesis properly, exposing it only to physiological chewing forces that do not lead to overloading of the restoration
f) the Patient does not expose the dental restoration to trauma, bone disease, or gum disease
g) the Patient pays the Service Provider for all treatments by the agreed deadlines.
The warranty provided by the Service Provider becomes void if the Patient:
a) fails to attend the prescribed check-up,
b) develops problems affecting the masticatory organs due to improper nutrition or other harmful habits
c) experiences significant weight gain or weight loss within a short period of time,
d) has a chronic illness that negatively affects the condition of the teeth or dental prosthesis (e.g., diabetes, epilepsy, osteoporosis, cancer, post-radiation or chemotherapy conditions),
e) develops previously unknown allergies, dental diseases, or their consequences after the treatment,
f) the dental prosthesis or implant is subjected to extreme strain (such as nighttime teeth grinding or clenching) and is damaged as a result,
g) misuses the dental prosthesis, resulting in damage (e.g., dropped denture, sports injury),
h) the dental prosthesis is damaged due to an accident,
i) fails to have the night guard recommended by their dentist made or does not wear it—resulting in chipping of the porcelain covering due to excessive clenching,
j) has the treatment or dental technical work recommended by the Service Provider carried out at another clinic
k) receives dental treatment from another provider, during or after the treatment, on the area treated by the Service Provider
l) in the case of porcelain veneers, for damages caused by stressing the veneer (improper use or external impact),
m) the implantation does not take place within the planned timeframe (long-term temporary restoration intended only as a preparatory solution for implantation),
n) files a quality complaint within the deadline but does not allow its investigation or correction, or fails to provide the dental prosthesis to the Service Provider.
o) the Client did not undergo the treatments recommended by the Service Provider, or the complaint results from an incomplete course of treatment.
Mandatory Dental Check-Up: The Service Provider hereby informs the Client/Patient that after the completion of dental treatment—particularly in the case of follow-up care after periodontal treatments—regular dental check-ups are required until the treating dentist decides to omit or reduce their frequency.
Following dentoalveolar surgeries, particularly dental implant placements, check-ups every two days are required during the healing period (8–16 days). To ensure full warranty coverage, three professional oral hygiene treatments per year—performed by the Service Provider—are necessary, along with annual X-ray check-ups. Any risks arising from failure to comply with these requirements are the sole responsibility of the Client.
V. Service Fees: Treatment Charges, Costs, and Billing
1. The Service Provider informs Clients about the fees of healthcare services and material costs through the price list published on its website and displayed in the clinic’s waiting area. The fees for treatments and materials are payable according to the Treatment Plan or the Service Agreement.
2. The specific fees for treatments performed under the Treatment Plan, the materials used, technical equipment, and the costs of outsourced services are recorded in the Treatment Plan and invoiced upon completion of the treatments. Invoicing is carried out in accordance with the accounting and tax regulations applicable to the Service Provider on the date of invoicing.
3. If the service does not involve dental laboratory costs, the fee for each treatment session is payable at the time of the treatment. According to the Service Agreement, a flat-rate fee may also be established, taking into account the current price list.
4. In the case of dental laboratory materials/dental prostheses, 50% of the related treatment cost must be paid in advance, with the remaining balance due upon the placement of the material/prosthesis. For higher-value services, the full cost of the service must be paid in advance.
5. The Service Provider is also entitled to request an advance payment from Patients prior to commencing the treatment if deemed necessary at its own discretion.
6. The issued invoices include the method of payment (cash, bank card, etc.) and the payment deadline. The Parties agree that in the case of late payment, the applicable default interest rate shall be the rate specified by the Civil Code.vénykönyv szerinti késedelemi kamat összege.
7. The Patient is responsible for covering any costs incurred due to non-fulfillment of their payment obligation. The Patient must reimburse the Service Provider for any expenses charged by third parties involved in the collection of the Patient’s debt.
8. If the Patient’s payment is less than the invoice amount or cannot be linked to a specific invoice, the Service Provider shall allocate the payment to the outstanding debt in the following order:
a) the Service Provider shall first apply the payment to non-service-related debts, including default interest and costs – if such items are listed on the invoice – and only thereafter to settle service-related debts associated with the invoice.
b) If it cannot be determined which invoice the payment relates to, then, taking the above into account, the payment shall always be applied to the oldest outstanding invoice debt.
9. According to the Individual Service Agreement, the fees and material costs are defined as part of the Treatment Plan, depending on the specific treatment needs of the Patient. Unless otherwise stated, the cost estimate or quotation provided by the Service Provider is generally valid for 14 days, after which the Service Provider is entitled to change the fees and material costs. Furthermore, the fees listed in the Treatment Plan may be adjusted until the completion of the treatment due to professional reasons arising during the course of treatment, such as unforeseen procedures or therapeutic interventions.
10. Depending on the nature of the treatment(s) or upon completion of a specific treatment series, the Service Provider issues an invoice for its services, material costs, and the value of any third-party services related to the performance. By accepting the invoice, the Patient acknowledges the proper fulfillment of the Service Provider’s contractual obligations.
VI. Payment Terms and Treatment Cancellation
1. The invoices issued in accordance with the previous points shall include the method and deadline for fulfilling the payment obligation. The Parties agree that, in the event of late payment, the default interest rate shall be the rate specified by the Civil Code. Payment may be made in the manner accepted by the Service Provider (cash, bank card, contracted partner’s health insurance card, etc.). If, between the start of treatment and the date of invoice issuance, a change in legislation requires the invoice to include additional information not previously known to the Client, the Service Provider shall primarily and always be obliged to comply with the applicable legal requirements, regardless of any prior information provided.
2. The Service Provider hereby informs the Client that once treatment has commenced, it cannot be modified without the treating physician’s approval, provided the agreed Treatment Plan is in effect.
3. The Service Provider further informs the Client that appointments must be canceled at least 24 hours before the scheduled treatment. If cancellation does not occur within this timeframe, or if the Client fails to appear or arrives more than 15 minutes late, a standby fee of HUF 15,000 per each scheduled 30-minute treatment slot will be charged, unless the Client can provide official proof of the impediment.
4. The Service Provider further informs the Client that any person who, for the second time, fails to attend treatment without prior notice or cancels the appointment less than 24 hours before the scheduled time, will only be rescheduled for further treatments after making an advance payment (by transfer) equal to the treatment fee increased by HUF 15,000 per each planned 30-minute treatment slot.If, in such a case, the Service Provider has procured materials for the Patient and the treatment does not take place within two weeks following the original appointment, the Service Provider is entitled to invoice the full cost of the procured materials to the Patient as a cancellation penalty. The provisions of this section also apply if the given service is ordered by another person (e.g., a relative) on behalf of or for the benefit of the Patient.
5. If, in such a case, the Service Provider has procured materials for the Patient and the treatment does not take place within two weeks following the original appointment, the Service Provider is entitled to invoice the full cost of the procured materials to the Patient as a cancellation penalty. The provisions of this section also apply if the given service is ordered by another person (e.g., a relative) on behalf of or for the benefit of the Patient.
VII. Data Management, Data Protection, Notifications
The Service Provider shall process personal data obtained during the performance of the Services in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information, as well as other applicable legislation, and solely for the purpose of providing the services.
1. The Client consents to the Service Provider recording and storing the health data and personal identification data provided by the Client, as well as those collected during the treatment, in accordance with applicable legislation, and treating all other data as business secrets. The Client also consents to the Service Provider using exclusively medical-related data and experiences of their treatment for scientific and research purposes.
Otherwise, the provisions set out in the separate Data Protection and Data Security Policy shall apply. The currently effective Data Protection and Data Security Policy, as well as the Short Privacy Notice, can be found (or downloaded) at the following link: https://dentop.hu/adatvedelmi-tajekoztato/.
2. The Client acknowledges that the data and information provided about their health condition on the document titled Dental Anamnesis Sheet are necessary for determining the content of dental care and treatments. The Client declares that the information provided is complete and undertakes to inform the Service Provider of any changes occurring during the course of treatments.
3. The Client acknowledges and does not object to the fact that, for security reasons, a surveillance camera system operates in the Service Provider’s Clinic. Therefore, audio and video recordings may be made, which the Service Provider is entitled to present exclusively to the police authority if necessary. During the recording, the Service Provider complies with the applicable laws on image recording and data protection. The Clinic’s Camera Policy is made publicly available in the clinic’s waiting area.
4. The Client consents to the Service Provider recording their contact details in the Service Provider’s database for the purpose of informing the Client about treatment appointments or any possible changes. The Service Provider undertakes not to disclose these data to third parties.
By using the service, the Patient also accepts the provisions set out in the Service Provider’s Privacy and Data Security Policy.
5. The Service Provider displays the patient rights information, namely the contact details of the patient rights representative, in a clearly visible place in the clinic.
6. The Service Provider is liable for damages caused by it in accordance with the applicable civil law and specific professional and liability insurance regulations; the exclusion of liability statement must be indicated in these General Terms and Conditions and/or in the individual treatment plans.
7. The Patient acknowledges that if they do not settle their invoice or other debt by the due date indicated on the invoice or any other valid document, the Service Provider may have the collection of the outstanding amount carried out by a third party authorized for this task and bound by confidentiality.
8. The Patient declares and warrants that they were entitled to disclose all personal data provided to the Service Provider and that they have obtained all necessary consents for this purpose.
VIII. Other Provisions
1. By signing the Service Agreement and the Treatment Plan (or, in the absence of a signature, by implied conduct through the Patient’s use of the service), the Client acknowledges that they have read and understood the provisions of these General Terms and Conditions, and may raise objections only prior to the commencement of treatment (including by refusing the treatment). By consenting to the treatment, the Client/Patient acknowledges that the legal relationship between the parties is governed by these General Terms and Conditions and the Individual Service Agreement, and does not dispute their content.
2. These General Terms and Conditions and the Individual Service Agreement together constitute the contractual agreement between the contracting parties.
3. For matters not regulated in the General Terms and Conditions and the Service Agreement, Hungarian law shall apply, in particular the Civil Code and other regulations relating to healthcare and healthcare services.
4. The Parties shall resolve their disputes amicably. If the related negotiations do not lead to a result, the Parties submit to the jurisdiction of the Buda Central District Court.
5. The Service Provider is entitled to unilaterally amend the General Terms and Conditions at any time.
6. These General Terms and Conditions shall generally apply to all matters not expressly regulated differently in an individual agreement between the Patient and the Service Provider.
Effective date: 2024.03.25.
DENTOP Center Kft.
on behalf of the Service Provider:
Gábor Kiss
